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Saturday: 9am to 5pm

Cookie Policy

Our Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies when you enter our website & you can usually modify your browser setting to decline cookies if you prefer. 

Types of Cookies We Use

Strictly Necessary Cookies

Strictly necessary cookies are classified as cookies that must be present for the website to provide the basic functions of the website. They are essential to be able to access features of the website and could include signing in, adding items to a cart, or e-billing. They are typically essential first-party session cookies, but not all first-party cookies are strictly necessary cookies. They allow for a user to navigate back and forth between pages without losing their previous actions from the same session. Strictly necessary cookies are the only cookies that all cookie laws allow to be exempt from requiring user consent.

First party cookies:

Thirdparty cookies:

Performance Cookies

Performance cookies are cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.

First party cookies:, google analytics, hotjar, microsoft bing, 

Functional Cookies

Functionality cookies allow websites to remember the user’s site preferences and choices they make on the site including username, region, and language. This allows the website to provide personalized features. They are anonymous and don’t track browsing activity across other websites. Functionality cookies can include first party, third party, persistent or session cookies. Similar to strictly necessary cookies, functionality cookies are used to provide services you request. These cookies can remember your preferences to boost the user experience on our website. Examples of functionality cookies include web chat services, user preferences, and the ability to comment on a blog you visit.

First party cookies:

Third party cookies: Zopim Live Chat from ZenDesk, get site control

Targeting Cookies

Targeting and advertising cookies are specifically designed to gather information from you on your device to display advertisements to you based on relevant topics that interest you. Advertisers will place these cookies on a website with the website operator’s permission. The information the cookies gather on you can be shared with other advertisers to measure the performance of their advertisements.

First party cookies:

Thirdparty cookies: (owned by google), microsoft bing, youtube, 

External Links & Privacy Policies

The cookies we use on our website don't store any sensitive information such as as your name, address or payment details. However you can see more information from our third parties by visiting their own privacy policies. 

Google Analytics - We use data collected from google analytics to view visitor trends, provide you with a better shopping experience and improve our website. More information on Google's privacy policy can be found here: Google Privacy Policy

PayPal - We use functional cookies from PayPal to provider buyers additional payment options when shopping with Livewell. More information on PayPal's privacy policy can be found here: PayPal Privacy Policy

Hot Jar - We use performance cookies from Hotjar to improve our shopping experience and bring users a better service. More information on HotJar's privacy policy can be found here: Hot Jar Privacy Policy

Microsoft Bing - We use performance & targeting cookies from Microsoft Bing to improve our website shopping experience. More information on Microsoft Bing's privacy policy can be found here: Microsoft Bing Privacy Policy

ZenDesk - We use functional cookies from ZenDesk to allow you to communicate with our product experts via our live chat feature. More information on ZenDesk's privacy policy can be found here: Zen Desk Privacy Policy

Get Site Control - We use functional cookies from get site control to allow you to request a call back from one of our advisors & also to provide you with important information that should be displayed using a banner. More information on Get Site Control's privacy policy can be found here: Get Site Control Privacy Policy

YouTube - We use functional & targeting cookies to bring you the informational product demonstration videos in our online product content. These are used to help you ensure you are purchasing the product that is best suited to your needs. More information on YouTube's privacy policy can be found here: You Tube Privacy Policy

Our own privacy policy can be found here: Livewell Today Privacy Policy