COVID Update

Latest News - Saturday 31st October

Boris Johnson has announced a four-week lockdown in England, to introduce tougher measures to tackle coronavirus. The full details of the restrictions will be published on Tuesday before a vote in parliament, but here are a couple of the key points that were different from the last lockdown:

When is England going into lockdown?

The measures will come into effect on Thursday 5 November after MPs vote on them this coming week. While the lockdown will end on 2 December, it will be replaced with the current tier system and local restrictions will be introduced depending on an area’s infection rate.

Should some people be shielding?

The prime minister said that the clinically vulnerable or those aged over 60 should be especially careful and minimise contacts, but there would be no return to the shielding programme used in the first lockdown.

What can I leave home for?
People can only leave home for the following reasons:

  • Outdoor exercise either with household members or with one person from another household.
  • For all medical reasons and appointments.
  • To care for the vulnerable or volunteer.
  • To shop for food and essentials.
  • To see people in your support bubble.
In follow-up to our previous business announcement, we have taken further consultation from our suppliers and carrier partners, and we continue to remain fully operational in meeting our customers' needs over the coming days and weeks, throughout November.

Previous Update - Monday 12th October

As part of today's PM update, millions of people have been further affected by extra local restrictions, with England now divided into three tiers. Find out what the rules are in your area by using the BBC's postcode checker here. Always check your relevant national and local authority website for more information on the situation where you live.

As a follow-up to the announcement, we have taken a review of our current business operations and pleased to report that we are running at full capacity across our delivery network:
  • Standard Delivery (No Impact)
    We continue to despatch most parcels within 3 working days, to deliver to you within our usual promise of 7 working days. Select our Next Day Delivery option if you need something quicker.
  • Next Day Delivery (No Impact)
    Our carefully selected delivery carriers continue to offer next working day delivery across our full range of products for priority orders placed before 5pm. Whether it's a wheelchair or scooter, we can get it to you quickly if it's urgent.
  • Assembly Delivery (No Impact)
    We maintain the ability to offer professional delivery and assembly within 7-10 working days on most products. Due to increased demand, some of our adjustable beds are taking a little longer at the moment at 10-14 working days.

With Livewell, you can order with confidence and know that your order is secure and on-time for delivery. Call our freephone number on 0800 644 2222 if you'd prefer to speak with a member of our team about a product, or to place an order over the phone.

We wish all our customers well and hope everyone stays safe.