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Saturday: 9am to 5pm

COVID Update

Latest News - Monday 8th March

Following Boris Johnson's previous announcement on Monday 22nd February, the first stage in lifting lockdown restrictions will be implemented Monday 8th March. The full details of the changes to restrictions are listed here, but here are a couple of the key points that will be changing:

What changes on Monday 8th March?

  • All schools and colleges reopen, although secondary schools can phase their students' return to allow for Covid testing
  • University students can return for practical courses. There will be a review by the end of the Easter holidays for all other students
  • Face coverings are recommended in class for secondary school students and also for parents and staff in primary schools
  • Wraparound childcare can also return for vulnerable pupils and where it is needed for parents or carers to go to work, support groups or to seek medical care
  • Two people from different households can meet outside for recreation, which can include "a coffee on a bench"
  • One nominated person can visit care homes, but will need PPE, a lateral flow test and to "keep physical contact to a minimum".
We continue to maintain staffing and supply throughout the pandemic, in meeting our customers needs throughout this difficult period. If for any reason you need something urgently then please choose our Next Day Delivery option or speak with a member of our team on freephone 0800 644 2222.

Previous Update - Saturday 31st October

Boris Johnson has announced a four-week lockdown in England, to introduce tougher measures to tackle coronavirus. The full details of the restrictions will be published on Tuesday before a vote in parliament, but here are a couple of the key points that were different from the last lockdown:

When is England going into lockdown?

The measures will come into effect on Thursday 5 November after MPs vote on them this coming week. While the lockdown will end on 2 December, it will be replaced with the current tier system and local restrictions will be introduced depending on an area’s infection rate.

Should some people be shielding?

The prime minister said that the clinically vulnerable or those aged over 60 should be especially careful and minimise contacts, but there would be no return to the shielding programme used in the first lockdown.

What can I leave home for?
People can only leave home for the following reasons:

  • Outdoor exercise either with household members or with one person from another household.
  • For all medical reasons and appointments.
  • To care for the vulnerable or volunteer.
  • To shop for food and essentials.
  • To see people in your support bubble.
In follow-up to our previous business announcement, we have taken further consultation from our suppliers and carrier partners, and we continue to remain fully operational in meeting our customers' needs over the coming days and weeks, throughout November.

Previous Update - Monday 12th October

As part of today's PM update, millions of people have been further affected by extra local restrictions, with England now divided into three tiers. Find out what the rules are in your area by using the BBC's postcode checker here. Always check your relevant national and local authority website for more information on the situation where you live.

As a follow-up to the announcement, we have taken a review of our current business operations and pleased to report that we are running at full capacity across our delivery network:
  • Standard Delivery (No Impact)
    We continue to despatch most parcels within 3 working days, to deliver to you within our usual promise of 7 working days. Select our Next Day Delivery option if you need something quicker.
  • Next Day Delivery (No Impact)
    Our carefully selected delivery carriers continue to offer next working day delivery across our full range of products for priority orders placed before 5pm. Whether it's a wheelchair or scooter, we can get it to you quickly if it's urgent.
  • Assembly Delivery (No Impact)
    We maintain the ability to offer professional delivery and assembly within 7-10 working days on most products. Due to increased demand, some of our adjustable beds are taking a little longer at the moment at 10-14 working days.

With Livewell, you can order with confidence and know that your order is secure and on-time for delivery. Call our freephone number on 0800 644 2222 if you'd prefer to speak with a member of our team about a product, or to place an order over the phone.

We wish all our customers well and hope everyone stays safe.