All of our products are sold with a minimum of 12-month warranty. Some products, such as our own Livewell exclusive range, carry an extended 2 Year Warranty for additional peace of mind, covering parts and labour but excluding use relating to general wear and tear. Our warranties cover domestic use only and exclude any commercial use, unless expressly stated in writing alongside the sales invoice.
Before making a warranty claim, please double-check the user manual to ensure that the product has been correctly assembled as per the instructions. Sometimes if a part is missing or the steps have been followed out of sequence then this cause issues. If you are satisfied that the product has been assembled correctly then please proceed to contact a member of our support team on our freephone number. We will endeavour to diagnose and resolved the issue over the phone however depending on your warranty period, we may need to supply you with a spare part to resolve the issue.
After the first six months of ownership it will be down to the original buyer to prove the fault was present at the time of purchase. To make a warranty claim, you will need the original proof of purchase, details of the problem and a photocopy of the warranty or guarantee to make a claim. Remember that we reserve the right to make a deduction from any refund for fair use after the first six months of ownership, but only if an attempt at a repair or replacement is unsuccessful.
On some products we are able to offer an extended warranty through one of our carefully chosen extended warranty providers. Don't forget that all of our own Livewell products come with a an extended 2-year warranty. Additional cover is typically available on the following products:
- Mobility Scooter Extended Warranty
- Electric Wheelchair Extended Warranty
- Riser Recliner Extended Warranty
- Adjustable Bed Extended Warranty
Please call a member of our product advice team for more information.
Unfortunately, the manufacturer warranty can only be registered once, and only to the original owner of the goods when purchased as new. When selling your product, we advise you to give an accurate representation of the product’s age, condition and service history along with a clear description of the limited warranty conditions.